Poly Event, at the service of Quality and Safety
At Poly Event, we consider the quality of the products and services offered to our customers to be of great importance. This is why we control the entire manufacturing chain of our inflatables, from the initial design (2D pencil sketch) to their final manufacture, in a constant quest to offer quality inflatables that meet the most recent standards. [See the certifications of our inflatables].
After-Sales Service based in Europe
In order to support our customers in their activity with services increasingly adapted to their needs, all our inflatables have a 1 year warranty* on manufacturing defects or errors from the date of delivery, and benefit from a European After-Sales Service, i.e.: an After Sales Service carried out by our technical teams based in France. Our expertise in the inflatable industry allows us to intervene on numerous different structures and to respond to the most urgent requests in the shortest possible time.
*Obstacles courses, slide sheets, jumping areas, straps, velcro, climbing surfaces, have a 3 month warranty. Wear and tear, and damage due to negligence, misuse or failure to follow Poly Event instructions are not covered by the warranty.
What is the best way to report a problem with an inflatable?
Send us an e-mail to sav@poly-event.com with a description of the problem and photos illustrating the damage(s) found. You can also fill in the online [contact form] and send it to the After Sales Service. Our after-sales team will get back to you as soon as possible.
Can I submit an inflatable that has not been manufactured by Poly Event?
Yes! The procedure is simple: send an email to sav@poly-event.com or [fill in the online form] with photos of the inflatable and a description of the problem. Our service department will then identify and assess the problem, and provide you with a price for the repairs needed. Does your inflatable need to be removed? Specify the pick-up address in your email and we will give you a quote for the transport.
Can I repair my inflatable myself?
Before any intervention, please contact us by email or by filling in the [online form] so that we can assess the complexity of the repair to be carried out. If the damage is limited and is not in the "high-risk" areas (= jumping areas or supporting areas of the inflatable), you can proceed with a repair.
WARRANTIES APPLICABLE TO POLY EVENT EQUIPMENT
The equipment marketed by Poly Event (punch machines, ice machines, granita machines, candy floss machines, popcorn machines, mowers and similar equipment) is designed and intended for professional use.
The applicable warranties differ depending on whether the purchase is made by a professional customer (B2B) or by a consumer (B2C), in accordance with the applicable legal provisions.
1. WARRANTY APPLICABLE TO PROFESSIONAL CUSTOMERS (B2B)
Professional contractual warranty – 12 months
In the context of a sale made to a professional customer acting within the scope of their business activity, Poly Event grants a contractual warranty for a period of twelve (12) months, from the invoice date, under the conditions set out below.
Scope of the warranty
The contractual warranty covers exclusively:
- parts recognised as defective,
- as well as the labour related to their repair or replacement.
This warranty does not constitute an all-inclusive warranty covering all costs.
After-sales service handling arrangements
In order to ensure efficient, proportionate and economically appropriate management of the after-sales service, the following arrangements apply:
Remote diagnosis as a priority
Any warranty request is, in the first instance, subject to a remote diagnosis (telephone call, photos, videos, video call), intended to precisely identify the origin of the malfunction.
Dispatch of spare parts
Where the diagnosis makes it possible to identify a defective part, Poly Event may dispatch the part concerned.
Replacement is then carried out by the customer, with the assistance and technical instructions provided by Poly Event.
Workshop return if necessary
Where the remote diagnosis does not make it possible to resolve the malfunction or where workshop intervention is required, the machine must be:
- either delivered to Poly Event’s premises,
- or shipped by the customer.
Outbound and return transport costs remain entirely at the customer’s expense, including during the warranty period.
Warranty exclusions
The contractual warranty does not cover:
- on-site call-outs,
- transport costs,
- normal wear parts (coin mechanisms, seals, belts, brushes, pads, filters, components subject to friction, impacts or mechanical stress),
- damage resulting from misuse, lack of maintenance, non-compliant connection, unauthorised modification, or abnormal operating conditions.
Limitation of liability
The warranty is strictly limited to the repair or replacement of parts recognised as defective.
No compensation, refund or loss of operating profit may be claimed, subject to any mandatory applicable legal provisions.
2. WARRANTIES APPLICABLE TO PRIVATE INDIVIDUAL CUSTOMERS (B2C)
Where the purchase is made by a consumer, the statutory warranties provided for by the French Consumer Code (Code de la consommation) apply automatically.
In accordance with Articles L.217-3 and following of the French Consumer Code (Code de la consommation), the consumer benefits from the statutory guarantee of conformity for a period of two (2) years, from the date of delivery of the goods.
This warranty covers lack of conformity existing at the time the product is delivered.
It does not cover normal wear and tear, defects resulting from misuse or lack of maintenance.
3. GENERAL PROVISIONS
The applicable warranties are determined exclusively by the status of the buyer (professional or consumer) and not by the nature or use of the product.
The rules applicable to consumers are not transferable to business-to-business relationships.