Poly Event, at the service of Quality and Safety
At Poly Event, we consider the quality of the products and services offered to our customers to be of great importance. This is why we control the entire manufacturing chain of our inflatables, from the initial design (2D pencil sketch) to their final manufacture, in a constant quest to offer quality inflatables that meet the most recent standards. [See the certifications of our inflatables].
After-Sales Service based in Europe
In order to support our customers in their activity with services increasingly adapted to their needs, all our inflatables have a 1 year warranty* on manufacturing defects or errors from the date of delivery, and benefit from a European After-Sales Service, i.e.: an After Sales Service carried out by our technical teams based in France. Our expertise in the inflatable industry allows us to intervene on numerous different structures and to respond to the most urgent requests in the shortest possible time.
*Obstacles courses, slide sheets, jumping areas, straps, velcro, climbing surfaces, have a 3 month warranty. Wear and tear, and damage due to negligence, misuse or failure to follow Poly Event instructions are not covered by the warranty.
What is the best way to report a problem with an inflatable?
Send us an e-mail to sav@poly-event.com with a description of the problem and photos illustrating the damage(s) found. You can also fill in the online [contact form] and send it to the After Sales Service. Our after-sales team will get back to you as soon as possible.
Can I submit an inflatable that has not been manufactured by Poly Event?
Yes! The procedure is simple: send an email to sav@poly-event.com or [fill in the online form] with photos of the inflatable and a description of the problem. Our service department will then identify and assess the problem, and provide you with a price for the repairs needed. Does your inflatable need to be removed? Specify the pick-up address in your email and we will give you a quote for the transport.
Can I repair my inflatable myself?
Before any intervention, please contact us by email or by filling in the [online form] so that we can assess the complexity of the repair to be carried out. If the damage is limited and is not in the "" high-risk "" areas (= jumping areas or supporting areas of the inflatable), you can proceed with a repair.